Server & Channels
Connect your Discord server to Oplix to start collecting and managing bug reports from your community. The recommended setup is done entirely through your Oplix dashboard - no Discord slash commands required.
Requirements
Before setting up Discord integration, make sure you have:
- Discord Server Admin Access - You must have “Manage Server” permission on the Discord server you want to connect
- Active Oplix Subscription - Navigate to Team Billing to subscribe if you haven’t already
Add the Oplix Bot to Your Discord Server
Navigate to Setup in your Oplix dashboard sidebar, then click Discord (or go to /dashboard/configuration/discord). In the Servers tab, click the Add Bot to Server button.
This will open Discord’s OAuth authorization page where you can select which server to add the bot to. Choose your server from the dropdown and grant the requested permissions. The bot needs these to create private threads for bug reports, read and send messages, and manage your channels.
The bot uses threads to keep bug reports organized, reads messages in designated channels for analysis, and sends interactive buttons and embeds to guide users through the reporting process.
After authorization, you’ll be redirected back to your Oplix dashboard and should see a success message.
Link Your Discord Server to Your Team
Once the bot is added, you’ll see your server appear in the Servers tab. Servers are organized into two sections:
- Configured servers - Already linked to your team
- Unconfigured servers - Bot is present but not yet set up
Find your server in the unconfigured section and click Set Up Server. This links that Discord server to your Oplix team account.
After setup, you can enable Collect Username on the server card to store Discord usernames of users who submit reports.
Configure Your Channels
Now it’s time to choose which Discord channels will collect bug reports or feedback. Go to the Channels tab and click Add Channel.
You’ll see a picker showing all available text channels from your server, grouped by category. Select a channel you want to configure and click Add to Oplix.
Next, choose the channel type:
- Bug Reports - Structured bug report collection with custom questions. The channel gets a “Report a Bug” button that creates private threads for each report.
- Player Feedback - Collect suggestions and feedback from your community.
- Player Support (Unified) - One channel for both bugs and feedback.
- Community Analysis - Listen-only mode. The channel stays normal, but the bot quietly analyzes messages for sentiment and common issues. Users won’t even know it’s there.
Click Save & Deploy to finalize the channel setup.
Most teams create a dedicated #bug-reports channel for Bug Reports, and optionally enable Community Analysis on general discussion channels like #general or #gameplay-chat to catch organic feedback.
Customize Your Bot Appearance (Optional)
Want to personalize how the bot appears in your Discord server? Head to the Bot Customisation tab at /dashboard/configuration/discord?tab=embed. Here you can customize the collector message, colors, and embed appearance.
After making changes, click Save & Redeploy to apply them immediately to your channels.
Test Your Setup
Time to make sure everything’s working! Go to your channel in Discord and interact with the collector message. The bot should create a private thread and respond based on your channel type. If you see the thread created, congratulations - your server and channels are connected!
Now that your channels are set up, head over to our Questions & Templates Guide to configure what information you collect from your players.
Managing Your Discord Integration
View Connected Channels
The Channels tab shows all your configured channels at a glance - their IDs, names, types, and purposes. If you need to remove the Oplix integration from a channel (don’t worry, this won’t delete your actual Discord channel), just click the three-dot menu (⋮) and select Delete.
Managing Collector Messages
Need to control the collector message in a channel? In the Channels tab, each channel row has options to:
- Deploy - Send the collector message to the channel
- Redeploy - Update the message with your latest embed customizations
- Remove collector - Remove the collector message from the channel
Removing a Channel Integration
Changed your mind about a channel? Go to the Channels tab, find the channel in the table, click the three-dot menu, and select Delete. This just removes the Oplix integration - your Discord channel stays exactly as it was.
Common Issues
No servers visible after authorization
- Re-run Add Bot to Server and confirm you completed the Discord authorization
- Make sure you have “Manage Server” permission on the server you’re trying to connect
- Check that you’re on the correct Oplix team
Set Up Server fails
- Ensure you’re on the correct Oplix team in the dashboard
- Verify you have permission for that Discord server
- Try refreshing the page and attempting again
Add Channel shows no channels
- Only unconfigured text channels appear in the picker
- Make sure the server is set up first (click “Set Up Server” on the server card)
- Check that the bot has permission to view channels in Discord
Collector message not showing in Discord
- In the Channels tab, click Deploy (or Redeploy) for that channel
- Verify the bot has permission to send messages in that channel
- Check that the channel type supports collector messages (Community Analysis doesn’t use one)
Embed changes not appearing
- Use Save & Redeploy in the Bot Customisation tab
- Alternatively, click Redeploy from the Channels tab for specific channels
What’s Next?
Now that your Discord server and channels are connected, here’s what to do next:
Configure your questions - Head to our Questions & Templates Guide to set up what information you collect from players - whether that’s bug reports, feedback, or both.
Connect your project management tools - Head to the Integrations tab to link Jira or Trello. Bug reports can automatically create tickets in your workflow, saving you tons of manual work.
Monitor your dashboard - Make it a habit to check the Bug Reports or Feedback sections regularly. You’ll start to see patterns in what users are reporting, which can help you prioritize fixes.
Stuck on something? Contact Oplix support through the Help menu in your dashboard. We’re here to help!