Questions & Templates
Once your Discord server and channels are connected, you’ll want to configure what information you collect from players. Questions are the heart of your data collection - they determine what players tell you about bugs, feedback, and issues.
Make sure you’ve completed the Server & Channels setup first. You need at least one channel configured as Bug Reports, Player Feedback, or Player Support to add questions.
How Questions Work
Questions in Oplix are organized into categories. When a player clicks the button in your Discord channel, they first choose a category (like “Gameplay Bugs” or “Feature Request”), then answer the questions you’ve configured for that category.
This category-based approach is powerful because different issues need different information. A network bug needs connection details, while a feature request needs context about player goals.
Questions are per-channel - each channel maintains its own independent set of questions. This lets you tailor the experience for different audiences or purposes.
Channel Types & Questions
Not all channel types support questions:
| Channel Type | Has Questions | What It Collects |
|---|---|---|
| Bug Reports | Yes | Structured bug reports with categories |
| Player Feedback | Yes | Suggestions, feature requests, general feedback |
| Player Support | Yes | Both bugs AND feedback in one channel |
| Community Analysis | No | Listen-only - analyzes existing conversations |
Configuring Bug Report Questions
Bug Report channels collect structured information about issues in your game. Head to the Questions tab at /dashboard/configuration/discord?tab=questions and select your Bug Report channel.
Using Templates (Quick Start)
The fastest way to get started is with pre-built templates. Go to the Templates tab at /dashboard/configuration/discord?tab=templates.
Browse Templates by Genre - Templates are organized by game genre - RPG, FPS, Strategy, and more. Each genre has question sets tailored to common issues in that type of game. Select a category to see what’s available.
Select Your Bug Report Channel - Choose which Bug Report channel you want to apply the template to. Only channels configured as “Bug Reports” appear here.
Preview and Add - Review the questions in the preview table. If they look good, click Add to copy them to your channel. The questions are now yours to edit as needed.
Templates copy questions to your channel - they’re not linked. Feel free to edit, add, or remove questions after applying a template.
Building Custom Bug Report Questions
For complete control, create questions from scratch in the Questions tab.
Select Your Channel - In the Questions tab, select the Bug Report channel you want to configure from the channel tabs.
Create a Category - Click Add Question to open the question form. First, you’ll need to define a Category Type - this is what players see when choosing what kind of bug to report. Examples: “Gameplay Bugs”, “UI Issues”, “Network Problems”, “Audio Glitches”.
Add Your Questions - For each question, provide: Question Text (what players see in the Discord thread), Helper Hint (placeholder text that guides players), Question Order (controls the sequence), and Exclude from AI (for sensitive questions you don’t want in AI analysis).
Add More Categories - Repeat the process for each type of bug you want to collect. Most teams have 3-5 categories covering different areas of their game.
5-7 questions per category typically works best. Ask for the essentials: what happened, what they expected, platform info, and reproduction steps. You can always refine based on what reports you receive.
Configuring Player Feedback Questions
Player Feedback channels collect suggestions, feature requests, and general feedback. The setup is similar to bug reports, but with one key difference: Internal Categories for analytics tracking.
Internal Categories
When creating feedback questions, you’ll assign an Internal Category that helps Oplix track and analyze feedback types:
| Internal Category | Use For |
|---|---|
| Feature Request | New features players want |
| General Feedback | Overall thoughts about the game |
| Account Issue | Login, billing, account-related concerns |
| Technical Issue | Performance, crashes, technical problems |
| Report Player | Reports about other players |
| Custom | Anything that doesn’t fit above |
The internal category is for your analytics - players only see the Category Type name you define.
Creating Feedback Questions
Select Your Feedback Channel - In the Questions tab, select your Player Feedback channel.
Define Category and Internal Category - Create a Category Type (what players see, like “Suggest a Feature”) and select the matching Internal Category (for analytics).
Add Questions - Add questions just like bug reports. For feedback, consider asking what feature or change they’d like, what problem it would solve, and how important it is to their experience.
Configuring Player Support (Unified) Channels
Player Support channels are unique - they support both bug reports and feedback in one place. The collector message shows multiple buttons, letting players choose their path.
When configuring a Player Support channel:
- Create some categories with type: bug for bug reports
- Create other categories with type: feedback (with internal categories) for feedback
The bot automatically shows the right form based on which button the player clicks.
Unified channels work well for smaller communities or games where you want a single point of contact. Larger communities often benefit from separate Bug Report and Feedback channels to keep things organized.
Managing Your Questions
Editing Questions
Questions aren’t set in stone. In the Questions tab, select your channel and click on any category to expand it. From there you can:
- Edit question text or helper hints
- Change the order by updating question numbers
- Toggle AI exclusion on/off
- Delete individual questions
Changes apply immediately to new submissions.
Reordering Questions
Drag and drop questions within a category to reorder them. The question with the lowest order number appears first in the Discord thread.
Deleting Categories
To remove an entire category and all its questions, click the delete icon on the category header. This cannot be undone.
Common Issues
Questions not appearing in Discord
- Verify your channel has at least one category with at least one question
- Make sure the channel is deployed (check the Channels tab for deployment status)
- Try clicking Redeploy on the channel to refresh the collector
Template not showing my channel
- Templates only work with Bug Report channels
- Player Feedback and Player Support channels don’t support templates (create questions manually)
Internal category not saving
- Internal categories are required for feedback-type questions
- If you’re creating a feedback question, make sure to select an internal category before saving
Changes not reflecting in Discord
- Question changes apply to new submissions immediately
- Existing threads use the questions from when they were created
- You don’t need to redeploy the collector for question changes
Best Practices
Start simple, iterate - Begin with a few essential questions and add more as you learn what information you’re missing.
Use clear, conversational language - “What happened?” is friendlier than “Describe the issue in detail.”
Provide helpful hints - Guide players toward useful answers. “Include your character level and location” is more helpful than a blank field.
Group logically - Create categories that make sense to players. If they have to think about which category to choose, you probably have too many.
Review regularly - Check your incoming reports and feedback. Are players providing useful information? Adjust your questions based on what you learn.
Questions about setting up your collection forms? Contact Oplix support through the Help menu in your dashboard.